International Delivery & Shipping Policy — Crispo Makhana

Last Updated: 1 / 12 / 2025

1. Overview

At Crispo Makhana, we are committed to delivering high-quality makhana and makhana-based food products safely and efficiently. This Delivery & Shipping Policy explains our order processing, shipping timelines, and terms for both domestic and international orders.

2. Processing Time

• All orders are processed within 1–3 business days after successful payment confirmation.
• Processing time may vary during peak seasons, promotional periods, or due to regulatory checks for international shipments.

3. Shipping Methods & Delivery Times

• We ship orders through reliable domestic and international courier partners.
• Estimated delivery timelines:
• Within India: 3–7 business days
• International orders: 7–21 business days, depending on destination country and customs clearance
• Delivery timelines are estimates and may be affected by logistics delays, weather conditions, or customs procedures.

4. Shipping Charges

• Shipping charges are calculated based on order weight, packaging dimensions, and delivery location.
• All prices on the website are displayed in INR unless mentioned otherwise.
• International shipping charges do not include customs duties, taxes, or import fees, which must be paid by the customer.

5. Order Tracking

• Once an order is shipped, tracking details will be shared via email or SMS.
• Customers can track their shipment using the courier partner’s tracking link.

6. Delayed or Lost Shipments

• If delivery is delayed beyond the estimated timeframe, customers are encouraged to contact us for assistance.
• In case of lost shipments confirmed by the courier, we will offer a replacement or refund as per eligibility.

7. Damaged Items in Transit

If your order arrives damaged, please inform us within 48 hours of delivery along with clear images of the product and packaging. We will evaluate the issue and arrange a replacement or refund where applicable.

8. Customs & Import Duties

• International shipments may be subject to customs inspections, import duties, and taxes as per the destination country’s laws.
• All customs duties, taxes, and clearance charges are the responsibility of the customer.
• Crispo Makhana is not responsible for delays caused by customs authorities.

This Delivery & Shipping Policy may be updated from time to time. Please review this page periodically for any changes.